Coda Pharmacy Complaints Procedure
At Coda Pharmacy, we are dedicated to delivering a high standard of customer service, and we understand that sometimes things may not go as expected. We take all complaints seriously and aim to resolve them swiftly. Below is our complaints procedure:
Step 1: Contact Us If you're unhappy with our service, please email us at support@codapharmacy.co.uk. Provide relevant details like dates, times, and the nature of your complaint to help us understand your concerns.
Step 2: Acknowledgement Within 48 hours of receiving your complaint, we will send an acknowledgment email, confirming we’re looking into the issue.
Step 3: Investigation A team member will investigate your complaint thoroughly. They may contact you for more information to ensure we fully understand the situation.
Step 4: Resolution Our goal is to resolve complaints promptly, and we will keep you updated throughout. Most issues are resolved within 14 working days, and we will inform you of the outcome and any actions taken.
Step 5: Further Steps If you’re not satisfied with the resolution, let us know, and we will reassess the situation and explore additional steps to address your concerns.
Feedback
We value your feedback as it helps us improve. Whether you have positive comments or suggestions for improvement, we’d love to hear from you.
Our Commitment
At Coda Pharmacy, your satisfaction is important to us. We’re here to resolve complaints fairly and efficiently. For more information, please don’t hesitate to contact us at support@codapharmacy.co.uk. We're here to help!
